Subscription, Cancellation & Refund Policy

1. 7-Day Statutory Cooling-Off Period (ECTA Section 44 & CPA)

In accordance with Section 44 of the Electronic Communications and Transactions Act No. 25 of 2002 (ECTA), consumers entering into an electronic subscription agreement are entitled to cancel their subscription without reason or penalty within 7 (seven) calendar days of initial payment, provided the platform services have not been fully consumed or finalized for statutory return submission.

2. Monthly SaaS Subscriptions (R99 Base / R899 Suite / Add-Ons)

Monthly subscription plans (including the R99 Base ERP, R899 Full Company Suite, and individual add-on micro-subscriptions) are billed in advance on a recurring 30-day billing cycle.

• Cancellation at Any Time: You may cancel your subscription at any time directly through the Billing portal on your dashboard.
• End-of-Period Access: Upon cancellation, your tenant will retain full access to all unlocked modules and Section 20 invoicing features until the conclusion of the active prepaid billing month.
• No Automatic Lockout: We never immediately terminate access upon cancellation notice; your data remains fully accessible for export.

3. Once-Off Annual Filing Passes (R499 Personal Season Pass)

Once-off annual filing passes unlock automated statutory SARS ITR12 preparation exports, audit defense cryptographic sealing, and dedicated practitioner review.

Once a preparation pack has been generated, downloaded, or exported to clipboard, the digital service is considered fully rendered and is non-refundable.

4. Data Export and Preservation Upon Account Closure

Before closing your account, you are encouraged to export all historical Section 20 tax invoices, customer lists, and audit logbooks in PDF and CSV format. In accordance with Section 29 of the Tax Administration Act, your cryptographic transaction records remain sealed and retrievable for 5 years upon verified Information Officer request.

5. Refund Assistance & Billing Support

For billing queries, disputed transactions, or refund requests, please contact our local South African support desk: